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Hamburg.deHamburg ServiceAuthentication for the Service Account PlusCenter Resident Affairs

Center Resident Affairs

Authentication for the Service Account Plus

The online service is the basis for communication between different IT processes of the Free and Hanseatic City of Hamburg and you as a user.

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Use Online-Service

Detailed description

The online service is the basis for electronic communication between different IT processes in the Free and Hanseatic City of Hamburg and its users.
So e.g. For example, information from the population register can also be queried via the Internet.
For privacy and security reasons, there are different levels of security in the online service. Each specialized procedure is assigned to a security level. Security levels 1 and 2 are currently available.

If you want to use this platform, the first step is to log in to the online service to register. You set up a user account with your registration. With this account, the use of all specialist procedures that are assigned to security level 1 is generally permitted.
If you have registered in the online service for security level 1 and are aspiring to security level 2, you will be required to provide one-time personal identification at a Residents' Affairs location in order to be authenticated as a registered user.
Alternatively, authentication can also be carried out with the new ID card (eID).

 

Information

Documents required

  • ID card or passport
  • Information about the user account

Please note

Personal appointment is required! The employees of the Hamburg Service are only responsible for the authentication and activation of the citizens registered in the online service. More information about the online services can be found under the heading "Links" (see "Online Services of the City of Hamburg").

Fees

-

Payment methods available

  • Girocard
  • Cash payment

Address and contact information

Center Resident Affairs

You can use this service at any Hamburg Service Residents' Affairs location, regardless of where you live in Hamburg.

Mon-Fri 7am-7pm, Sat 9am-4pm, visits are only possible by appointment. You can book an appointment online (https://www.¼«ËÙʱʱ²Ê/go/17584) or by phone at 040 115.

The location will be closed on May 7, 2025, from 10:30 a.m. to 3:30 p.m.

Hausbriefkasten befindet sich vor den Eingängen auf der Vorder- und Rückseite.

Es ist nur eine ganz geringe Anzahl an Parkplätzen vorhanden !

You can take the required photo beforehand on a self-recording terminal (Speed Capture Terminal).
Cost: 6 euros.
Please speak to the clerk afterwards.
Please plan some time before your appointment to collect your data if you want to use the self-recording terminal.

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Keywords: Gateway

Last updated: 29.04.2025