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Hamburg.deHamburg ServiceGeneral information and advice from the tax officeBranch office in the Bramfeld residents' office

Branch office in the Bramfeld residents' office

General information and advice from the tax office

If you use the online portal 鈥淢ein ELSTER鈥� to electronically prepare and submit your tax return, you can also obtain general information about this.

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Detailed description

You must complete your tax returns independently and completely.
The tax office is not permitted to assist you with completing your tax return or with applications. The responsible office may only assist you with general questions. You can contact the information and reception desks at the tax offices in person.
General questions, such as basic technical information, should primarily be directed by phone to the Hamburg Telephone Service. You can reach the Hamburg Telephone Service by calling 115.
For more detailed assistance, such as completing forms, you can contact tax advisors or tax assistance organizations. These are specially trained to assist you with your tax return.
If you use the online portal "My ELSTER", you can prepare and submit your tax return electronically.
With "My ELSTER" you have a modern and reliable tool at your disposal with which you can complete your tax return securely and easily.
Use the instructions and help texts available in the portal or on the forms.

 

Information

Prerequisites

You have questions about preparing your tax return.

Documents required

No
You may need documents to prepare your tax return.
In principle, you no longer have to submit receipts and separate statements.

Please note

In addition to the information and collection points of the responsible tax office, you can also go to the information and collection points of the other Hamburg tax offices.

In the tax office that is not regionally responsible, there is no access to the procedure and inquiries about specific tax cases cannot be answered.

Deadlines

There are no deadlines for providing information related to the preparation of the tax return.


The statutory deadlines apply for the submission of tax returns.

Procedure

You use the instructions and help texts that are available to you in the online portal 鈥淢y ELSTER鈥� or on the forms.
If you have general questions about your tax return, please contact:
- By phone: to the Telephone Hamburg Service on 115
- In person: to the information and reception points of the tax offices
- In writing: via the ELSTER contact form
If you need specific support or help with your tax return, contact a tax advisor or a tax assistance association.

Processing time

The processing time for answering your questions depends on your request and the individual case.

Fees

No

Legal remedies

No legal remedy is provided for advice on general questions.


You can file an appeal against your tax assessment. You will find information on your tax assessment.

Legal basis

Section 89 of the Tax Code (AO)

Related services

Links on the Internet

Address and contact information

Branch office in the Bramfeld residents' office

of the Oberalster tax office

Mon - Tue 8 a.m. - 2 p.m., Thurs 8 a.m. - 5 p.m., closed on Wednesdays and Fridays

Applies only to the customer center: Speed Capture Terminal: For independent capture of biometric data (photo, signature, fingerprints). If you use it, you don't have to bring a photo with you. Cost: 6 euros



Note refers to the information and acceptance point of the Oberalster tax office - Bramfeld branch : A common mailbox for everyone in Herthastr. 20 resident authorities is in the entrance area of the building Herthastr. 20 available and accessible during the opening hours of the building. Placing applications in this mailbox does not lead to compliance with the deadline, as this mailbox is emptied by the customer center, which is not the competent authority. To meet the deadline, please use the mailbox of the Oberalster tax office on Nordkanalstr. 22, 20097 Hamburg.

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Keywords: Help with tax returns Questions about tax returns Information on tax returns

Last updated: 29.04.2025